A man from Gurugram recently shared a frustrating yet amusing exchange with HDFC Bank’s customer care team, leaving the internet in stitches. In a now viral LinkedIn post, Jayanta Chaudhuri, a marketing expert, revealed that he had contacted the bank to request a change of his current Relationship Manager (RM), whom he described as “incompetent to the hilt.”
Hilariously, rather than addressing the issue, the bank responded by directing him back to the same RM to handle the request.
Referring to the move as “pure genius,” Chaudhuri said, “HDFC Bank Customer Care team is brilliant. Told them that I wanted a change in my Relationship Manager, who is incompetent to the hilt. They wrote back and told me to contact him for doing the needful.”
Chaudhuri’s post quickly went viral, with users commenting on the irony of the situation. HDFC Bank eventually responded, saying, “Hi Jatanta, we totally understand you’re looking for a change with your Relationship Manager, and we’re on it. To help us speed things up, could you share more details. Once we have everything, we’ll make sure to handle it with urgency and get it resolved. We appreciate you bringing this to our attention, we’ll get this sorted for you right away!”
“Even they are not picking phone calls…. Showing how much they are busy…” wrote one of the internet users.
Another user added, “great strategy.. talk to the problem to solve the problem…”
